We're here to help you succeed with our products and services
Get premium support experience with Google's RCS Business Messaging. Verified sender, rich media, and real-time interaction.
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Send screenshots, PDFs, and troubleshooting videos
Know when your message is delivered and read
See when support agent is responding
Quick responses for common queries
Your conversations are secure and private
Monday - Saturday
11:30 AM - 5:00 PM IST
WhatsApp: < 1 hour
Email: < 24 hours
24/7 for critical issues
Priority response
Sunday
Emergency only
Find answers to common questions and troubleshooting guides
Learn how to set up and use our services with step-by-step guides and video tutorials.
Browse Articles →Questions about invoices, payments, billing cycles, subscriptions, and refunds.
Browse Articles →Troubleshoot common technical problems, error messages, and connectivity issues.
Browse Articles →Manage your account settings, preferences, security options, and team members.
Browse Articles →Device installation, live tracking, geofencing, and report generation guides.
Browse Articles →Opt-in/opt-out procedures, consent management, and campaign setup guides.
Browse Articles →If you wish to stop receiving RCS, WhatsApp, or SMS communications from ATAV Telecom, you can opt-out instantly using any of the methods below.
Simply reply "STOP" to any RCS or WhatsApp message you receive from us. You'll receive a confirmation within 2 minutes.
Processing time: Instant
Call our support team and request to opt-out. We'll process your request immediately and send confirmation.
TRAI Regulation Compliance: Your opt-out request will be processed within 24 hours and recorded for regulatory compliance. You will not receive any further promotional messages. Transactional messages may still be sent if you are an active customer.
Getting started is easy! Contact us through any of our support channels, and we'll guide you through the onboarding process. We'll help you choose the right services for your business and set everything up for you. Most services can be activated within 24-48 hours. For RCS messaging, we'll guide you through the opt-in consent process to ensure TRAI compliance.
We strive to respond to all support requests within 24 hours. For urgent issues, we recommend using our phone or WhatsApp support for immediate assistance during business hours (11:30 AM - 5:00 PM, Monday to Saturday). Critical technical issues receive priority attention. RCS messages typically receive the fastest response with read receipts.
You can opt-out anytime by replying "STOP" to any RCS or WhatsApp message from us. You'll receive immediate confirmation. You can also use the opt-out form above or call our support team. Your opt-out request is logged for TRAI compliance, and you will be removed from all marketing lists within 24 hours. Transactional messages may continue if you're an active customer.
Yes, we provide comprehensive training for all our services. Whether you need help with our digital marketing tools, website management, GPS tracking systems, or RCS campaign management, our team will ensure you're comfortable using all features. Training can be conducted online via video call or in-person at our Pune office based on your preference.
Our standard support hours are Monday to Saturday, 11:30 AM to 5:00 PM IST. However, for urgent technical issues, we provide 24/7 emergency support. WhatsApp and RCS support typically have extended hours until 8:00 PM on weekdays. Sunday is our weekly off, but emergency support is available for critical issues.
When you submit a support request via email or RCS, you'll receive a ticket number. You can use this ticket number to track the status of your request. For RCS users, you can simply send "STATUS" followed by your ticket number to get real-time updates. For immediate updates, you can also contact our support team directly with your ticket number.
For critical issues that need immediate attention outside business hours
RCS Emergency support is also available 24/7 for verified business customers.